Faq

SERVICE

Do you have any questions? We are happy to help!

SHIPPING

After receiving your payment we strive to deliver your order as fast as possible. Please allow us 1-2 business day to process your order before it gets shipped. Orders placed after 1PM will be processed the next business day.

Estimated shipping delivery timings:

  • Benelux: 1-3 days
  • Europe: 2-5 days
  • Other countries: 2-8 days

Depending on your region the estimated time of delivery can take up to max. 10 working days. As soon as your order has left our warehouse you will receive a confirmation mail with the tracking number and all details of your order.

With this tracking info you will be able to trace your package.

Shipping is free to EU-countries as listed hereunder. All other countries require a shipping cost of €30,00.
*Excluding all extra local taxes & duties that may occur to your package. The additional charges for customs clearance outside the EU are to be paid by the customer. The costs vary from country to country. Please contact your local customs office for more information.

Free shipping to EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Repubic of Ireland, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We ship worldwide from Monday through Friday excluding holidays and bank days.

WARRANTY

Nona jewels are made of 925 Sterling Silver and are always rhodium plated.

They are guaranteed against manufacturing defects for a period of 6 months from the date of purchase. During that guarantee period the repair or replacement will be free of charge. Our liability is limited exclusively to repair or replacement under the warranty terms. An item that is no longer available will be replaced by another item of the same value.
Like any object, your jewel is negatively affected by perfume or detergents. It is recommended to avoid contact with perfume, cosmetics, ammonia and chlorine.
This warrant does not cover accidental damage, wear and tear and improper use such as shocks, dents, scratches, deformation, broken crystals or stones? Reparations may be performed by a qualified jeweler for a service fee.

During the guarantee period the repair will be free of charge for labour and parts, if the technical service accepts the defective part to be a result of a manufacturing fault.

Please contact info@nona-jewels.be for all inquiries.

Please note that this guarantee will be granted only, when the original guarantee section, duly stamped by the retailer and completed with the date of purchase and reference number of the jewel, can be presented with the defective jewel. None of these data may be altered, deleted, removed or made illegible. The free-of-charge guarantee service can be refused if the warranty information is incomplete or illegible.

ORDERS

You can place an order by adding your favourite items to your shopping cart, fill in your address, pay via the payment method you prefer. It’s a piece of cake!

Make sure that all required information has been filled in correctly.
When using a credit card

  • The billing address provided must correspond to the credit or debit card you are using
  • The security code for your card must be correct. For Visa and MasterCard you can retrieve this code on the back of your card: the last 3 digits.

If you continue to face this issue, we recommend you to send us a message via our contact page or mail us at info@nona-jewels.be

Make sure you transfer your invoice with notice of your order number. We will prepare and ship your order once we have received your transfer.

We want to make this as comfortable for you as possible by adding various payment methods. So you can freely choose to use the method you prefer!
Creditcard (Visa-MasterCard), PayPal, iDeal, Bank Transfer, MisterCash

Please make sure to verify all information before you confirm your order. We are not able to cancel or change orders once placed due to the processing system at our warehouse.

Once we receive your payment, we will send you a confirmation mail to the e-mail address you provided with your order. If you did not receive this mail within 2 business days, please make sure to check your SPAM folder or contact us for more inquiries.

Other

At this moment gift vouchers are not available yet. For now you can easily order the wanted items on our webshop and just fill in the delivery address of the person you would like to surprise. Ain’t that nice?

Easily sign up for our newsletters here or in the footer. Be the first to discover our offers & new items or the best blog stories.

If you have more questions or if you just want to say hi, feel free to send us a message via our contact page or to support@manfredcracco.com

Any unanswered questions? Contact Us